Asking Great Questions
Some simple guidelines for getting your problem resolved with help from the community.
How to ask
Welcome to iFixit! Our community wants to help you fix your problem, but not every question on iFixit gets answered. To improve your chances, here are some tips:
Do your homework
Have you looked for the answer before posting your question? Odds are pretty good that the answer you're looking for is already on iFixit. We've put a lot of effort into creating repair guides, writing helpful troubleshooting tips, and answering questions.
Please make sure that your question has not already been answered before posting. The easiest way to check this is by using the search box at the top of all of our pages, or by checking out the the device page for your repair project.
Make it relevant to others.
We like to help as many people at a time as we can. Make it clear how your question is relevant to more people than just you, and more community members will be interested in your question and willing to look into it.
If you ask a vague question, you'll get a vague answer. If you provide details and symptoms, the community can write you a relevant, personalized answer.
Questions like "My iPod is broken, what do I do?" aren't likely to get you a response. If share what your iPod is doing, how it happened, and what troubleshooting you've already tried, the forum is more likely to have a good idea on what you can try. Photos help, too!
The Answers forum is a community of experts, repair enthusiasts, and regular tinkering folks that work together to answer questions about repair. These can be questions about prolonging the life of just about anything. If your question is about this website (to report a bug you have found, for example), we've got a place for that.
Stay in touch!
Keep the community in the loop as your repair progresses! Everyone is here because they're happy to help, and it helps future community members to know what worked. If someone from the community gave you the solution, please give the author a pat on the back by accepting their answer.