How to Ask a Question

iRobot and 10 other contributors

Last updated on June 3, 2023

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Introduction

Go to step 1

This guide demonstrates how to ask a question on the Answers forum.

Step 1 Access Answers



• You can ask a question in 2 ways:
• Navigate to the device page relating to your question topic.
• Scroll down to the Support Questions section on the page. Browse the existing questions related to this category to determine if your question has already been asked and answered.
• If not, click on the Ask a Question button on the right side of the page.
• Navigate to the Answers Forum.
• This page defaults to the All Questions tab. Browse through all questions to determine if your question has already been asked and answered.
• You can also search all questions for related topics.
• If you don't see your question, click on the Ask a Question button in the upper-right of the page.
Step 2 Create a Question

• Choose the Device under which your question would be best placed. The more specific of a device you can choose the better.
• Enter your short descriptive Question Title.
• Include any additional information in the Description text box. The following things are extremely helpful for the community to know about your problem:
• The symptoms of your problem.
• Troubleshooting you've already tried.
• Images of the device, symptoms, broken/damaged areas. (Click here to learn more about our Media Manager.)
• When you complete all of the fields above, click on the Preview Your Question button.
Step 3 Preview and Post Question
• Preview your question to check for typos, errors, or missing information.
• If you are satisfied, click on the Submit Question button.
• Your question will post to the Answers page to await an answer.
• You will be notified when answers or comments are submitted for your question. (Click here to learn more about our Notifications Overview.)

Author

with 10 other contributors

iRobot

Member since: 09/24/09

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