Skip to main content

Introduction

This guide demonstrates how to ask a question on the Answers forum.

  1. How to Ask a Question, Access Answers: step 1, image 1 of 2 How to Ask a Question, Access Answers: step 1, image 2 of 2
    • You can ask a question in 2 ways:

    • Navigate to the device page relating to your question topic.

    • Scroll down to the Support Questions section on the page. Browse the existing questions related to this category to determine if your question has already been asked and answered.

    • If not, click on the Ask a Question button on the right side of the page.

    • Navigate to the Answers Forum.

    • This page defaults to the All Questions tab. Browse through all questions to determine if your question has already been asked and answered.

    • You can also search all questions for related topics.

    • If you don't see your question, click on the Ask a Question button in the upper-right of the page.

  2. How to Ask a Question, Create a Question: step 2, image 1 of 1
    • Choose the Device under which your question would be best placed. The more specific of a device you can choose the better.

    • Enter your short descriptive Question Title.

    • Include any additional information in the Description text box. The following things are extremely helpful for the community to know about your problem:

    • The symptoms of your problem.

    • Troubleshooting you've already tried.

    • Images of the device, symptoms, broken/damaged areas. (Click here to learn more about our Media Manager.)

    • When you complete all of the fields above, click on the Preview Your Question button.

  3. How to Ask a Question, Preview and Post Question: step 3, image 1 of 1
    • Preview your question to check for typos, errors, or missing information.

    • If you are satisfied, click on the Submit Question button.

    • Your question will post to the Answers page to await an answer.

    • You will be notified when answers or comments are submitted for your question. (Click here to learn more about our Notifications Overview.)

Conclusion

For more information about our Answers Forum, head over to our Answers Overview Page.

7 other people completed this guide.

iRobot

Member since: 09/24/2009

60 Guides authored

0 Comments

Add Comment